YXE Bedding Refund and Returns Policy

Eligibility for Refunds & Returns:

14-Day Return Window: You have 14 days from the date of delivery to return any items for a refund. The item must be unused, unwashed, and in its original packaging.
Damaged or Defective Items: If you receive a damaged or defective product, please notify us within 7 days of receiving the item for an exchange or full refund, including shipping costs.
Non-Returnable Items: For hygienic reasons, pillows, mattress protectors, and clearance items are not eligible for returns unless they are defective or damaged upon arrival.

Refund Process:

Return Authorization: To initiate a return, please contact us at [Customer Service Email] with your order number and reason for the return. We will provide a return authorization and instructions.
Refund Method: Refunds will be issued to the original payment method once we have received and inspected the returned items.
Shipping Costs: Customers are responsible for return shipping costs unless the product was damaged or defective. Original shipping charges are non-refundable.

Exchanges:

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Processing Time:

Once we receive your return, please allow up to 7-10 business days for your refund to be processed. You will receive an email confirmation once the refund has been completed.

Eligibility for Refunds & Returns:

Refund Process:

Exchanges:

Processing Time:

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